Terms and conditions are very important for a new bounce house rental business. As the beginners, you may have no idea how to use the proper terms and conditions document to protect yourselves. Therefore, some smart guys try to copy a complete terms and conditions from someone else's website. I am not saying you can't use other's terms and conditions, but you can do more. For example, copy them and change them according to your actual situation.
You will have your own business name and website, it's not a good idea to post a set of terms and conditions exactly the same as someone else. This may alert Google to the fact that your website contains copied text, and even worse, cause a breach of intellectual copyright and leave you liable to a lawsuit. In addition, how do you know that the terms and conditions of others are right for your business? So copy directly from others without changing anything is not a good idea if you want to rely on them in court.
Then, as a beginner of bouncy castle rental company, how can I get a well-made terms and conditions? Well, this depends on your actual situation. Choose some terms and conditions from others and change them one by one by asking yourself the following questions.
1. What is your refund policy?
This question may be the most concern of your customers. You should make your own policies by referring to other's terms. Such as how much will you refund people for the weather cancellations? If a customer cancels, are there any time restrictions on full refunds? This policy should be fair to protect both operator and customer's rights, and adhere to the requirements of your particular country.
2. What is your delivery policy?
This policy is very important, it determines how far your service can go and where your target customers are located. People care how early you can deliver the inflatable jumpers
and how late will you collect. What is your farthest delivery distance and will you charge for the deliveries? You should let all your potential customers know the farthest distance you can deliver for free and how to charge if the service distance is exceeded.
3. What will you do if the venue is not accessible?
If you find that your product is not allowed to be brought into a special venue, who is responsible for this and how would you handle this situation without causing resentment from your customers?
4. What if the venue is unsuitable for your inflatables?
You must have some rules to tell the customers what kind of venue is required. Such as the space, ceiling, ground, electric and water supply requirements.
5. How to confirm the bookings?
How can a customer to confirm the bookings? Can they book online directly and will you manually contact every customer to confirm their booking by phone or email? You can consider to write the details of booking policy to save some time, such as the payment of a deposit and how many days in advance are required to book a bouncy castle.
6. What payment methods do you accept?
Let your customers know how can they pay for their bookings.
You should let your customers know it's OK to leave their contact information on your website and you will not reveal customer privacy to anyone.
8. What if there is an accident?
Who will be responsible for the accident? This depends on who is the actual operator. Tell the customers you are not responsible for the injuries if it's not you or your staff operating the bounce house.
9. What is your liability insurance?
Are there any guidelines you could give your customers that will help them keep you and your staff safe when putting up and taking down inflatables on someone's private property? And who will be responsible for the damage of the private property and your inflatable equipment when there is an accident?
10. Who is responsible for the power supply?
When you set up a bouncy house in customer's backyard, the customer is responsible for power supply, but if you set up an inflatable bouncer at a special venue without power, do you provide a generator and how to charge?
11. How do you protect your equipment?
Do you have a detail guideline for customers use your inflatables properly? What is deemed as misuse and who will be accountable for damages sustained by you?
12. Are these terms of service subject to change?
If you change some of these terms and conditions, how do you inform your customers?
More terms and conditions can be considered. Remember that customers will have to agree to abide by your terms and conditions if they want to rent an inflatable from your company, so if you don't want to frighten away customers, try to make your terms and conditions equitable and justifiable. This is the basis for you to establish a business relationship with your customers, so it is necessary to take some time to perfect it. It seems that you are more professional.